LEO Token (LEO) price, performance and general information

I sent 4 BTC to my Bitfinex wallet 4 days ago and they only credited 2 BTC. I have the Blockchain Transaction ID and the receipt ID of the delivery.

The last I heard from Bitfinex support is that they are looking into it. That was 2 days ago. They haven't answered my latest support requests/questions on the subject.

Can anyone tell me what is going on? How long does this usually take?

I have seen other people post about how bitfinex locked their account. I am not giving personal details to a company that appears to be melting down, that being said I know some people have been in this situation and got them to give them a 5 day window to remove their funds.

Bitfinex support not replying for one week now. Ticket # 305282

The Bitifinex team will try to delete this post. Please share it as soon as you see it.

This is important for the crypto community to know, . For transparency, I am posting the entire conversation with Bitifinex, and will keep doing so until they return my money.

I believe we are about the be scammed by Bitfinex. PLEASE, withdraw all the cash you have there.

My Bitfinex account got frozen with about 200K US in it (Ticket Number #631676). That amount is part of a small fund I have put together with a friend, to be invested in an arbitrage software we have been working on. I was not trading or doing anything.. it was just sitting there.

Also, few other friends who usually trade using Bitfinex have reported to me that they also frozen their accounts, with millions of dollars in it. They are currently preparing a lawsuit against the exchange

About 10 days ago, I tried to make a withdraw and the confirmation email never came. Then I tried to do a second withdraw and I received a message saying my account was blocked. When I contacted Bitfinex, they sent their famous email requesting for a full KYC (I will post the entire conversation with them in the next thread).

I sent them EVERYTHING they asked me and more. I even offered to fly to Asia (where I assumed their headquarters is) and show up in person. But now they stopped answering my emails. They seem to be stuck on the fact I accessed the accounts using US IP addresses, which I already explained to them why (also in the interaction below).

The problem is:

1. They are not reading my responses. They are ignoring them.
2. My account is unverified. But I am not trying to withdraw FIAT (never had), which shouldn't be a problem as they clearly state that you only need to verify the account if I am trying to withdraw FIAT, USDT, USD, etc.
3. Bitfinex coincidentally started freezing a lot of accounts with considerable amounts of money since they are facing huge financial losses from the fight with the Lawsuit in NY. It is obvious to me that they are freezing the accounts in order to use the money for cash flow, and it is of my opinion that they will announce that they will go out of business at any moment. They either will disappear with our entire money, or they will just have to file bankruptcy as there is no way they will be able to continuing defending the lawsuits.
4. It has been reported by many media outlets on how Bitfinex is complaining about the amount of proof and paperwork NY is asking them to provide. They claim that the NY Attorney General is asking for paperwork they can't provide. And yet, they are now requesting a unreasonable amount of paperwork in KYC from us, for accounts they stated didn't need KYC to begin with, as long as we didn't need to withdraw FIAT or some of the stable coins.
5. Have you actually try to find out where Bitifinex Headquarters is? It is almost impossible to find. They don't have a headquaters and most of the executives are pretty much hiding. They will call this a "distributed team". I call a lack of transparency, and a scam on the making.
6. If Bitifinex really wanted to make sure people from the US were not using the accounts at their exchanges, they would block the US IPs to begin with. Also, they would first let people withdraw their money, and then dispute the access to the account. NOT the other way around. Make no mistake, they are just using this as a delay strategy, which is keep our money in their accounts for the long as they can, so not to cause panic with other people realizing this is a scam and everyone trying to withdraw they money at the same time.

To Bitifinex:

A) Exiting the relationship with a client - Instead of freezing accounts with people's hard earned money in it. First allow people to withdraw the money, block all the deposits and make your case against the member for not keeping his account open. The members/clients who really want to stay with you, will then decide if it is worth the hassle or not.

B) When you freeze someone's account, make sure to INFORM the client immediately on what it happen, Don't wait the client to contact you. This just prove my point that you are desperately holding to the money, for any means possible.

To Bitfinex Clients/Members:

A) Withdraw your crypto to another exchange immediately. If they freeze your account, and they are doing to you the same thing they are doing to me, please reach out to me privately, and I will introduce to the group preparing the lawsuit against them. They are planning in filing the case in the US, where Bitfinex already has a lot of trouble and where we believe NY has already blocked money from them. If enough cases come forward, it perhaps will entice the judge in the case to block the money in favor of the victims, including US users who has usd and traded on the site.

Below is my entire conversation with them, for your own judgement. I have put XXXXX to hide personal and financial information.------------------------//------------------------------------------

Source: Bitfinex

Topic: Token Transfers

Subtopic: Did not receive confirmation email

Token: Bitcoin (BTC)

Withdrawal ID: 2431084179 | Bitcoin Withdrawal #12896909 on wallet exchange

Amount: X.XXXX

Transaction ID:

Transaction Address: XXXXXXXXXXXXXXXXXXXXXXX

Subject: Payment Withdraw

Description: I have requested a withdraw from Bitfinex and have not received the confirmation email, and therefore, have not received the withdraw. When I tried to make another withdraw using Ethereum, I have received an email saying that my account is on hold. I have been trading with Bitfinex for over an year and there is no reason for your guys to keep my account on hold. I am a Brazilian Citizen who build a very successful app with over 4 million users, with 70% of them being Brazilians 20% Europeans, and 10% Asians. I am reading all over the internet that you guys are going under, because you have no money. If I don't receive my money within next 12 hours, I will send an email to my all 4 million users, to warn them about what you are doing. A lot of them are Bitfinex users, or know someone who is. Please allow me to withdraw all my money and close my account with you. Best, XXXXXXXXXX

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From: Bitfinex Support [support@bitfinex.com](mailto:support@bitfinex.com)> Wednesday, July 31, 2019 7:14 AM

To: frogsterjoe [frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)>

Hello frogsterjoe

Please first respond to the following.

As it is our mission and commitment to provide better and reliable services for all Bitfinex users, we require our users to update and/or provide Know-Your-Customer information from time to time in order to maintain the level of integrity and compliance required by international anti-money laundering as well as counter terrorist financing policies.

Accordingly, please provide us the following information/documentation:

Reasons for transfers from and to your Bitfinex account;

A clear and detailed explanation of your account activity and objectives;

A detailed explanation of the sources of all funds deposited to Bitfinex; provide details on how and where you acquired the funds that were deposited to your account. Make sure to include TXids and addresses that describe the source of the funds deposited to your Bitfinex account;

Proof of source of funds confirming how the deposited funds were originally acquired Detailed descriptions of the destination you have and/or will send/send your funds to from your Bitfinex account;

Confirmation of whether you have ever opened and used any other account(s) on Bitfinex? If so, please provide the user name(s) and email address(es) of any account ever opened. Please explain why you operated more than one account, if applicable.

In addition to answering these questions, we will need you to provide us with a scan of your current government-issued ID and a photo of you holding your photo ID. Also, please make reference to Bitfinex in a note with the date the photo was taken and your signature displayed in this last picture. Make sure the image uploaded includes your full face and that all ID details are clearly readable in an image that is at least 6 megapixels resolution taken under correct light

Conditions. The images are required to be in JPG format and must be the original images taken by the camera.

You may find the example below:

[image]

Upload the descriptor file to the " Manage Documents " section available on the Verification page of the account:

( https://www.bitfinex.com/verification -> "Manage Documents").

Please send us the said information as soon as possible. We reserve the right to request further particulars and documentation from you.

Thank you for your anticipated cooperation,

Kind regards,

Ani Sam.

Bitfinex.com

[support@bitfinex.com](mailto:support@bitfinex.com)

------------------------//------------------------------------------

From: frogsterjoe [frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)> Tuesday, August 6, 2019 12:48 AM

To: Bitfinex Support [support@bitfinex.com](mailto:support@bitfinex.com)>

Hi Ani,

Below you will find all the documents you need, but let me first tell you that instead of blocking withdraws of the account, you should at least had sent one warning first, before blocking the account. You would have accomplished the exactly same goal, minus the financial distress you are causing me.

This was a dirty move from Bitifinex. As I mentioned in my initial email, I founded a company in Brazil who currently have 4 million users, 70% being Brazilians, and remaining Asians and Europeans. I am going to share this experience with them, I just hope I can share somewhat of a positive resolution with them.

As per your questions:

1) Reasons for transfers from and to your Bitfinex account.

I have been working on a trading and arbitrage software, and one of my previous clients invested about 500,000 USDT in the platform. Because I thought Bitifinex seemed to be a stable platform, while I work on the software, I decided to keep some of the money there, in USD, to avoid slippage in price. The funds are to be used to buy and sell crypto currencies across multiple exchanges, but it has been parked at Bitifinex for few months, as I haven't yet finished writting the software.

I have been keeping about 200K USD in Bitfinex, to be used when the software is ready. In an attempt to generate some profits in the meantime, I also have been using a crypto management company in Costa Rica, who also works with arbitrage opportunities, and I have sent some money to them, and them back to me. Below I have a detailed account of how the money has been used. The name of the management company is XXXXXXXXXX

2) A clear and detailed explanation of your account activity and objectives.

I feel that this is the same questions as previously, but here it is.

My transactions are mainly composed of

2a) Crypto (BTC) I received from the investor (XXXXXXXXXXXXXXXX)

2b) Crypto (BTC and ETH) I sent and received to/from the Crypto Management company in Costa Rica (XXXXXXXXXXXX)

2c) Crypto (BTC) I sent to my personal accounts at Mercado Bitcoin, Coinbase, and Bitrex

3) A detailed explanation of the sources of all funds deposited to Bitfinex; provide details on how and where you acquired the funds that were deposited to your account. Make sure to include TXids and addresses that describe the source of the funds deposited to your Bitfinex account;

My Bitifinex account has a total of 9 deposits since I opened the account:

3a) I received 92.1205493 BTC between the 25th of January and 28th of January of 2019. That BTC came from my Investor's Binance Wallet. My investor's name is XXXXXXXXXXXXXXXXXX, a XXXXXX

Citizen. I have known XXXXXXXXXXX for many years, but as part of my due dilligence, I gathered a full KYC from him, and also signed a brokerage agreement, which I have attached to this email. The transaction ID's for those deposits are:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

All these deposits came from the same wallet address: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX, which is owned by XXXXXXXX

3b) Between the 9th of February and 13th of February of 2019, I sent a total of 28.9484 BTC and 229.9973 ETH to a crypto management company based in Costa Rica, named XXXXXXXXXXX. I invested in their crypto fund, as I have worked with them many times before. The Transaction ID's for those withdraws are:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

All these withdraws were made to the same wallet: 1XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX for BTC, and XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX for ETH. Both wallets are owned by XXXXXXXX

3c) On the second of February of 2019, and again on the 2nd of April of 2019, I received a total of 13.0970153 BTC back from XXXXXXXXX, as payment of some of the principal I had sent them before (as described in the #B). I let them keep the remaining of the crypto, to stay invested in their fund for another 6 months.

The transaction IDs for those deposits are:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

All these deposits came from the same wallet address: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX, which is owned by XXXXXXXXX.

4) Proof of source of funds confirming how the deposited funds were originally acquired Detailed descriptions of the destination you have and/or will send/send your funds to from your Bitfinex account.

As explained before, the funds came from an investor, and they came in crypto from the investor's Binance wallet. I no longer want to keep the funds in the Bitfinex account. I am going to move the balance in the Bitifinex account in BTC to either my Coinbase or Bitrex account. I no longer trust Bitfinex.

5) Confirmation of whether you have ever opened and used any other account(s) on Bitfinex? If so, please provide the user name(s) and email address(es) of any account ever opened. Please explain why you operated more than one account, if applicable.

No, I don't have another Bitifinex account. This is the only account I have, and I don't intend to open another account in your platform.

6) Passport photo.

I have attached my photo holding the passport as requested.

7) Investor's KYC - I have attached the full KYC of the investor whose funds I am managing (XXXXXXXXXXX. I have know XXXXXX for many years, and he owns a Timber Factory in XXXXX. The entire documentation is attached.

I need to withdraw the funds from Bitfinex immediately (I am going to withdraw them in BTC), so time of the essence, as I am loosing money every day the funds are left into your platform.

If you have any questions, please let me know.

Best,

XXXXXXXXX

------------------------//------------------------------------------

From: Bitfinex Support [support@bitfinex.com](mailto:support@bitfinex.com)> Tuesday, August 6, 2019 3:46 AM

To: frogsterjoe [frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)>

Hello frogsterjoe

Thank you.

Could you also provide proof of address, this could be household utility bill (eg gas, electric, water or fixed line telephone but not a mobile phone bill). It must be only three months old and show your name and current address

Kind regards,

Ani Sam.

Bitfinex.com

[support@bitfinex.com](mailto:support@bitfinex.com)

------------------------//------------------------------------------

frogsterjoe [frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)> Tuesday, August 6, 2019 5:49 PM

To: Bitfinex Support [support@bitfinex.com](mailto:support@bitfinex.com)>

Ani,

Attached is the proof of address (landline latest bill).

Please let me know if you need anything else. I need this resolved asap.

Thanks,

XXXXXXXX

------------------------//------------------------------------------

From: Bitfinex Support [support@bitfinex.com](mailto:support@bitfinex.com)>

Tuesday, August 6, 2019 11:25 PM

To: frogsterjoe [frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)>

We can see that you are logging in from a US IP address, however your proof of address doesn't reflect this.

Could you please explain why you have been consistently logging in from the US?

Kind regards,

Ani Sam.

Bitfinex.com

[support@bitfinex.com](mailto:support@bitfinex.com)

------------------------//------------------------------------------

From: frogsterjoe <>frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)>

Wednesday, August 7, 2019 7:34 AM

To: Bitfinex Support <>support@bitfinex.com](mailto:support@bitfinex.com)>

Hi Ani,

I am in the US right now to visit my children. I have to be in the US every month to visit them and my ex-wife live in California.

I lived here for almost 10 years. About 3 years ago I moved back to Brazil to extend our security business, which is the app I have told you guys about. We grew that business to almost 4 million users. We are finishing setting up a location in XXXXXXXXX, which is about 40 minutes from YYYYYYY, which is where I live.

I am also in China every month. I am going back there on the 21st, and then back to Brazil for another month. Then back here, and repeat.

I no longer live in the US and I am not a resident, as I don't qualify for the Substantial Presence Test as per the IRS rules.

https://www.irs.gov/individuals/international-taxpayers/substantial-presence-test

It just happens that I am either in the US when I am logging to the service, or usually traveling through Asia, where most of the western services are blocked and I have to use VPN using the US IP we have setup in our US office.

Happy to chat over the phone or a video call if you prefer. It you are based in Hong Kong, or Mainland China, I am happy to visit your office in person, as I am there every month.

But it is not right for you guys to be holding the money.

Best,

XXXXXXXXX

------------------------//------------------------------------------

From: Bitfinex Support [support@bitfinex.com](mailto:support@bitfinex.com)>

Wednesday, August 7, 2019 10:07 PM

To: frogsterjoe [frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)>

Hello frogsterjoe

Your documentation and information has been received and will be reviewed.

We will respond shortly if we have any further questions regarding this due diligence process.

Kind regards,

Ani Sam.

Bitfinex.com

[support@bitfinex.com](mailto:support@bitfinex.com)

------------------------//------------------------------------------

From: frogsterjoe [frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)>

Wednesday, August 7, 2019 10:44 PM

To: Bitfinex Support [support@bitfinex.com](mailto:support@bitfinex.com)>

Ani,

Can you give me an estimation on when this is going to be resolved?

I need to provide a report to my investor, and I need our crypto out. As I see it, and as you have stated in our own website, you don't seize accounts, which is exactly what you are doing right now.

Although I wouldn't agree, I even understand if you wouldn't allow me to make more deposits. But you should definitely allow me to make withdraws, as you have no legal reason to be holding my money. Not even banks are allowed to do that. It is illegal for you to do what you are doing.

Best,

XXXXXX

------------------------//------------------------------------------

From: frogsterjoe [frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)> Friday, August 9, 2019 3:50 AM

To: Bitfinex Support [support@bitfinex.com](mailto:support@bitfinex.com)>

Anis,

You have everything that you need. Can you please release the hold on my account so I can withdraw the money?

XXXXXX

------------------------//------------------------------------------

From: Bitfinex Support [support@bitfinex.com](mailto:support@bitfinex.com)> Friday, August 9, 2019 3:57 AM

To: frogsterjoe [frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)>

Hello frogsterjoe

As you mentioned before you no longer live in the US, however we still see you logging in from the US.

Could you please remove your VPN and login to your account.

Kind regards,

Ani Sam.

Bitfinex.com

[support@bitfinex.com](mailto:support@bitfinex.com)

------------------------//------------------------------------------

From: frogsterjoe <>frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)> Friday, August 9, 2019 4:56 AM

To: Bitfinex Support <>support@bitfinex.com](mailto:support@bitfinex.com)>Ani,

Did you read my email at all? As I said I AM in the US right now visiting my children. I have 2 kids who lives in the US.

However, just because I am here, does NOT mean that I live here. I explained that in detail to you in my previous email.

So I CAN NOT turn off a VPN because I AM NOT using one. Because I am in the US, you will see the US IP.

I am not going back home until the the 25th, and again, as explained in my previou email, I am going to China, and there I use a US VPN.But if it makes you happy, I can login into my Bitifinex account, by using my home computer, which I will have to remotely log into. I can do this later. I can't do this now because I am in a public internet. When I get to back to the hotel, I will do that.

But then, what is the point of all of this? I have no interest in keeping an account with you. Isn't better just allow me to remove the money and close my account?

P.S. I am going to publish all our communication to my users and in multiple locations in the internet. You are not bothering to read anything I am writing to you, and I need other users to see the scam you guys are trying to pull here.

XXXXXXX

------------------------//------------------------------------------

From: Bitfinex Support <>support@bitfinex.com](mailto:support@bitfinex.com)> Friday, August 9, 2019 11:35 AM

To: frogsterjoe <>frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)>

Hello frogsterjoe

We apologize for the confusion.

We only want to make sure you are not a US lresident as that would violate our terms of service (TOS).

Thank you for providing all the requested document, we will get back to you shortly.

Kind regards,

Ani Sam.

Bitfinex.com

[support@bitfinex.com](mailto:support@bitfinex.com)

------------------------//------------------------------------------

From: frogsterjoe [frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)> Saturday, August 10, 2019 8:22 AM

To: Bitfinex Support [support@bitfinex.com](mailto:support@bitfinex.com)>

Ani,

As per your request,

Yesterday and today I logged into the Bitifinex account using my home computer, and also my office computer in Brazil. As I said in my previous email, I accessed into the computer remotely (as I am still in the US, and won't be back to Brazil until the end of the month), and logged into the Bitfinex account. You will see that my last 3 logins came from:

XXXXXXX, BR XXX.XXX.XXX.XX 19-08-10 15:08:27

XXXXXXX, BR XXX.XXX.XXX.XX 19-08-10 01:36:47

YYYYYYY, BR XXX.XXX.XXX.XX 19-08-09 21:47:40

XXXXXX is my home. YYYYYY is my office.

I hope this satisfies your request.

Best,

XXXXX

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From: frogsterjoe [frogsterjoe@protonmail.com](mailto:frogsterjoe@protonmail.com)> Tuesday, August 13, 2019 8:53 PM

To: Bitfinex Support [support@bitfinex.com](mailto:support@bitfinex.com)>

So when are you going to release money?

XXXXXX